When I got home yesterday (Tue) the ol' lady said that a gentleman from GI Joes called and wanted to talk w/ me. I wasn't home and he said he would call back. He didn't.

Anyway, here is my take on the situation.

This dingus should have just given up the worms.

I work in retail and our store (chain) motto is "The Answer is YES!".

If we have to error we error in favor of the customer. If the item is mismarked then we give it to them at the cheaper price and then fix it in the store. We don't lose a sale and the customer is happy.
My managers said in the situation of the worms, they would have asked for confirmation amongst themselves, if no one knew of the situation they would have given the worms anyway and given the person the proper procedure to use next time.

Just my two cents.....

I'm not sure what type of store you work for, but let's say you work at an electronics store. If someone comes in and says that someone at your store said they would donate a TV to a charity but that person brought no proof, would you just hand over a TV? I'm guessing the answer would be hell no. I worked retail for many years and not one store I worked at would ever give something to a customer based on a verbal claim. It's not smart business to do so. Yes, the manager at G.I. Joe's could have given you the worms (I would have), but I can see where he's coming from. How does he know that the person who came in is not going to take them, get drunk, and go trout fishing himself?

I have never been to that particular store, but have been to other G.I. Joe's stores and have always been satisfied with my visit. I've been treated very well which is something I can't say for other sporting good stores.

WA fisher -

I work at a box store similar to Target.
We do sell electronics, clothes, sporting good, etc, (no worms).

Now your analogy is a bit overboard, but real close to how we operate.

We have people come asking for donations all the time, quite a few have never contacted the store before hand but 9 times out of 10 they leave with something.

Obviously if you asked for a high dollar item there could be a problem,(cmon' they were just worms).

I am not going to mention where I work, but if you took an item to the register and told the cashier that it rang up at the wrong price the cashier is to give you the item at YOUR quoted price, then after you leave, contact the Pricing dept to fix the situation.

If you walked in and asked me for a couple dozen notebooks for kids program, I could give you those at a reduced rate or free....and I work in the maintenance dept.

If you found a $500.00 TV sitting on a $200.00 price tag, even though it was obvioulsy a mistake the TV is yours for $200.00.

Ovbiously if everyong knew that then it could hurt biz, but then they will just decrease my hours and my raises will be smaller so it doesn't really hurt the stockholders...


Peace...