Wrong. Zune didn't suck and the store didn't suck. I still have my original that's going strong. It was a supply chain test device that was literally nuked for testing purposes BEFORE I even got it and it still will NOT fail after a decade. They are BOMB proof devices.

First to market wins. There is a reason we call it a Xerox instead of photocopy and Kleenex instead of facial tissue. Marketing and market share.

Zune was much too late to the party to be successful. The actual devices and service were TOP notch and head and shoulders above what Apple was doing at the time. It didn't matter, cuz' fanboys.