"And unlike some strands of academic and legal thought, critical race theory has an open and activist agenda, with an emphasis on storytelling and personal experience. "

Personal experience relies on ones perspective. Several people can watch an event and end up with different opinions on what just happened.

For example, I was (unfortunately) at Walmart the other day. As I was watching a security member took over at the front door for a while. He started to ask almost everyone for a receipt. After a few minutes, a black couple walked up to the door with a fairly large item. When he asked for a receipt they started arguing with him and pushed by him and out the door. It appeared he wanted to stop them but then decided it wasn't worth it.


How much did their race play into it? That all depends on who you are. My assumption is that they assumed they were being single out for their race and did nothing illegal.
The guard's opinion may be different. He may have people of all races doing it to him all day. Or, he could have seen something that jumped out at him.
The couple could be thieves and bluffed their way out. They could just have had a bad day and hate the policy. Or, they could think it was only because of their race.

Trying to make a policy off opinions requires that you accept one opinion over the other. Whose you choose becomes a real problem.