+1 on upgrading to the Stradic.

OregonArcher has it nailed...that model does not have the one piece bail wire, which is why there is a groove at that location that is catching your line.

Also, as OA said, close your bail manually on your spinning reels, and if you really want flawless operation, pull a little line out by hand after closing the bail by hand each time. THis ensures you don't have any loops in your line.

If the shop does not take care of you, Call Shimano. They have always taken great care of me. Good luck.
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