A few weeks ago, my wife and daughter let me know that they were having to reset the modem several times a day, and that it was time to upgrade to the new modem/router combos that are now available. So I unhook my modem and head down to Auburn to switch it out. After a 20 minute wait in line, I switch my modem for an Arris modem/router combo. I go home and hook it up and everything seems great. That is until a couple hours later when my XBox Live game disconnects and won't reconnect. I call up XBox.com/support guy and he says..."let me guess, you've got an Arris modem " and proceeds to name the exact model I've got in my hand..He then goes on to explain that that's the only modem in the world that doesn't work well with the XBox Live system. So a couple days later, I unhook my Arris modem/router and go down to Auburn to switch it out for a SMC or Motorola brand modem/router....Sorry.. we don't have any in stock. Well there goes 18 bucks in gas money and two hours of my life that I'll never get back. "Try back later, we should get more soon" he says. The next day I call the phone number listed for the Auburn service center and I get some customer service guy in Lynnwood. I explain that I'm calling to make sure they have a non-Arris modem combo in stock before I burn another $18/2 hours..... He says that they have no phone number for the Auburn Service center, but he can see that they have at least 30 modem/router combos in stock. He can not, however, see what brand they are.... wow. So, I figure that they've got to have at least one non-Arris model, right? $18 and 2 hours later the answer was "NO"..... So I decide to skip the blind waste of time and money, and schedule a Comcast service van to come to my house. I tell the guy making the appointment "please put in the service notes to make sure to bring a NON-ARRIS modem/router. He assures me that he's done that, and schedules me a 4-6 PM appointment on Monday. Monday rolls around and the guy shows up to replace my modem. "You have a non-Arris model, right?, I ask. "I don't know, I'll check" he responds....OMG....Yeah, you guessed it, he has six modems in the truck and they all say Arris on 'em...... Sooooo, I have a 20 minute discussion with him about my frustrations and how I now apparently have to schedule an appointment, have the serviceman check his inventory and call me to cancel if he doesn't have the part that I need. Absolutely ridiculous, but whatever. Soooo I schedule another appointment for Wednesday between 4-6 PM. I leave work early to get home before 4, and wait for two hours....no Comcast van. I do, however, find a note stuck on my door that says that I missed my appointment that was set for 3-5 PM.....OMG... Sooooo I schedule another appointment for today at, you guessed it, 4-6 PM. Again I leave work early and arrive around 3:30. I decide to paint the railing on my front porch so I can't miss him. Well two and a half hours later my railing looks awesome but it's after 6 PM and the Comcast van never showed up...... Sooooo I call customer service and after a brief 20 minute wait I get to talk to a customer service person that informs me that the service was completed today between 4 and 6 PM, and I'd been charged $ 79 for the service call.....Now I'm getting pissed! Soooo, I've scheduled another appointment for Thursday from 4-6 PM.... I'll let you know how it goes....

I am definitely interested in getting a different provider for my TV and Internet services. Any suggestions?

I would call customer service and ask to speak to an account retention specialist, tell them everything that happened including your costs for time and gas, and ask them what they can do to keep you as a customer. They might give you a good deal on your future service or something.

screw Comcast, shiesty bastards... anyways, you should have just bought one, they arent expensive per say, you pretty much spent it already with your time and gas and such Aud...


http://www.ebay.com/sch/i.html?_trksid=p...0&_from=R40


DirecTV has been great for me so far...

+1

Cuz he lives with Mommy....duh!

I have Hughes for internet.....Dish for TV

I had a bad experience with comcast. Now we have dish network

If for some reason you have to stick w/ comcast check out this modem:
http://www.amazon.com/Motorola-SB6121-SURFboard-DOCSIS-Cable/dp/B004XC6GJ0

Had it for a year so far, already recouped the cost via no rental fee.

As an alternative you could get wireless 4g service from AT&T, Verizon, Clearwire, whatever.
Latency will be higher, as long as you're not too picky it shouldn't piss you off too much.

GL

Dumped Comcrap over a year ago and never looked back. Now have Dish and Fios, no landline. Save money, no monthly roulette billing and no aggravating phones discussions with people uninterested in helping!

Fishy

I am a fairly even keeled guy, but the comcast center in Tacoma just about had me over the counter and choking someone. I had a bundled package for $79.00 I got over the phone from a salesperson. I never was given a expiration date, but after about 15 months the bill jumped. I went down, talked to a service person and was given a new discounted rate of $109.00 The first bill came it was at $119.00, so back down I go and talk it over. I decided I did not need the high speed internet and so we got the rate back down to $109.00 Next bill two bcomes in at $159.00 Since I can never get anyone on the phone who knows any thing, I head back down again. The idiot behind the counter tells me I got a great rate and it should be $189.00 No, I say, I am supposed to pay $109.00 She looks at me and says, "well, cables a luxery, if you can't afford it, I will cancel it." I again told her, no, I want the rate I was promised. Agian she berates me and says it is impossible. Really, look at last months bill! Agian, she looks at me and says demeaning, "well If you are too poor to pay the right rate, you don't need it."
Luckly a supervisor came over and in 2 minutes I was on my way with the right billing. I was about as close as I ever have been from going postal.

It takes some business balls to say that your rate is going down once they bump it and you complain. $79.00 to $109.00 and they have the nads to tell you that is a discounted rate, AFTER raising it $30.00!!!!!

[Bleeeeep!] corporations!


Fishy