Check

 

Defiance Boats!

LURECHARGE!

THE PP OUTDOOR FORUMS

Kast Gear!

Power Pro Shimano Reels G Loomis Rods

  Willie boats! Puffballs!

 

Three Rivers Marine

 

 
Topic Options
Rate This Topic
#200977 - 06/13/03 10:21 PM Excellent customer service report!!!
Dogfish Offline
Poodle Smolt

Registered: 05/03/01
Posts: 10878
Loc: McCleary, WA
I am Mr. Economy when it comes to rods. The most I ever paid for a rod was about $120 for my 1263S AllStar, which I love.

Anyway, this success story is about one of my economy rods.

Last July I bought a WW Grigg 8.5' 8-20lb GX graphite spinning rod for jig flicking and for crackers who fish with me, but don't have the right gear, or can't handle a baitcaster.

I took my Dad, yes he is a baitcasting cracker, out fishing on the Wynoochee opening weekend, and he proceeds to cast his jigs where I tell him to and on one cast, the rod just breaks at the ferule. SNAP!!!!!

Well, I finally find the time to send the rod in on Monday to WW Grigg and I pay a few cents more for the delivery confirmation. They got the rod on the 11th at 9:20am and I got my rod, with the new top section, and refurbished butt section today. It did cost me $15.00 to cover the cost of shipping and repair, (I spent about $8.00 getting it there as well) and they turned that warranty job around slick as snot. Mind you, I paid $60 for this rod, including tax.

There were no gripes, no groans, or issues presented to me at all. I just want to say THANK GUYS!!! Great service!

That's all I have for today.

Andy
_________________________
"Give me the anger, fish! Give me the anger!"

They call me POODLE SMOLT!

The Discover Pass is brought to you by your friends at the CCA.

Top
#200978 - 06/13/03 10:31 PM Re: Excellent customer service report!!!
bri24 Offline
Returning Adult

Registered: 02/11/03
Posts: 283
Loc: Renton, WA
Good to hear it. thumbs
_________________________
I've got a Shotgun,a rifle and a 4-wheel drive and a country boy can survive. - HANK WILLIAMS JR

Top
#200979 - 06/14/03 12:48 AM Re: Excellent customer service report!!!
G-MAN Offline
Returning Adult

Registered: 12/23/01
Posts: 379
Loc: BELLINGHAM / EVERSON
Hey Andy, I'm on my 3rd Griggs tip. They do take care of you and I like the rod for throwing Braxes but they are too brittle! frown

I've switched to the Shimano 8.5 Convergence,
med. $45.00, IM6 and have not broke one!
In fact, I landed a 30lb king last year on the Fraser fishing for sockeye. fishy
If you do break one, Walmart will take it back thumbs

I like to save my Loomis and Lamiglas for HEAD! laugh
_________________________
"Life is tough!, it's tougher when your STUPID!!
"What don't kill you, will only make you Stronger!'

Top
#200980 - 06/14/03 12:34 PM Re: Excellent customer service report!!!
lupo Offline
Three Time Spawner

Registered: 09/16/02
Posts: 1501
Loc: seattle wa
I have found the cust serv at griggs to be top notch as well. i broke my 10' spinning rod the day my girlfriend switched me to decaf without telling me. It was completely my fault (the broken rod) and they were going to replace it for 15 bucks.. and the rods are priced so well
_________________________
"time is but the stream I go a-fishing in"- Henry David Thoreau

Top
#200981 - 06/15/03 11:36 AM Re: Excellent customer service report!!!
Rob Allen Offline
Returning Adult

Registered: 05/10/03
Posts: 311
Loc: Vancouver WA
I love hearing that a company has good customer service and i think thats great. I just hate hearing that companies are selling products thathave breakage problems..

Top
#200982 - 06/16/03 11:34 PM Re: Excellent customer service report!!!
ltlCLEO Offline
Repeat Spawner

Registered: 06/15/01
Posts: 1104
Loc: brownsville wa.
same story with one of there bug rods.Excellent customer service!

Top
#200983 - 06/17/03 03:39 AM Re: Excellent customer service report!!!
Dogfish Offline
Poodle Smolt

Registered: 05/03/01
Posts: 10878
Loc: McCleary, WA
Any company can have a rod that breaks, how many GLoomis or Lamisnap (the surly return/warranty guy) rods have you heard about breaking. It happens. It is how they recover after the fact that matters. Grigg, just like ABU Garcia, will have my business for years to come.

Andy
_________________________
"Give me the anger, fish! Give me the anger!"

They call me POODLE SMOLT!

The Discover Pass is brought to you by your friends at the CCA.

Top
#200984 - 06/17/03 09:33 AM Re: Excellent customer service report!!!
ltlCLEO Offline
Repeat Spawner

Registered: 06/15/01
Posts: 1104
Loc: brownsville wa.
I am like you and refuse to break the bank for my sppon chuckers.My ex wife got me certified pro for my b-day last year.This last spring the top half flew out of the truck.I decided this year to go to the seatle sportsmen show to say Hi to the zog and jim kerr.On a whim I stopped by the lami booth and told them my story.He laughed and promised to replace the top for the cost of the shipping.

Top

Moderator:  The Moderator 
Search

Site Links
Home
Our Washington Fishing
Our Alaska Fishing
Reports
Rates
Contact Us
About Us
Recipes
Photos / Videos
Visit us on Facebook
Today's Birthdays
BP Salmon Chaser, sloth, VGS1
Recent Gallery Pix
hatchery steelhead
Hatchery Releases into the Pacific and Harvest
Who's Online
4 registered (Streamer, DrifterWA, 2 invisible), 1091 Guests and 0 Spiders online.
Key: Admin, Global Mod, Mod
Newest Members
MickLee, NoyesMaker, John Boob, Lawrence, I'm Still RichG
11500 Registered Users
Top Posters
Todd 27838
Dan S. 16958
Sol Duc 15727
The Moderator 13947
Salmo g. 13576
eyeFISH 12619
STRIKE ZONE 11969
Dogfish 10878
ParaLeaks 10363
Jerry Garcia 9013
Forum Stats
11500 Members
17 Forums
72965 Topics
825587 Posts

Max Online: 3937 @ 07/19/24 03:28 AM

Join the PP forums.

It's quick, easy, and always free!

Working for the fish and our future fishing opportunities:

The Wild Steelhead Coalition

The Photo & Video Gallery. Nearly 1200 images from our fishing trips! Tips, techniques, live weight calculator & more in the Fishing Resource Center. The time is now to get prime dates for 2018 Olympic Peninsula Winter Steelhead , don't miss out!.

| HOME | ALASKA FISHING | WASHINGTON FISHING | RIVER REPORTS | FORUMS | FISHING RESOURCE CENTER | CHARTER RATES | CONTACT US | WHAT ABOUT BOB? | PHOTO & VIDEO GALLERY | LEARN ABOUT THE FISH | RECIPES | SITE HELP & FAQ |